Last Mile Quality Manager Hamburg (W/M/D)


Job offers

This is us

- In Hamburg -

Sendit.Green is a technology and service platform committed to providing the most customer-friendly and sustainable delivery experience for online shopping:

  • We firmly believe that innovations positively influence our world - We are convinced that we have to act now! That's why we stand for the green revolution of inner city logistics with 100% emission-free deliveries.
  • Nowadays, you can determine exactly when your pizza or groceries will be delivered, but when it comes to the parcel delivery of your favourite shop, you have no way at all to determine when the parcel should arrive.
  • We want to change the status quo of parcel deliveries. We strongly believe that technology is driving change and that end consumers should be able to decide when and how.

Your role

  • The core of your job is to ensure that the drivers' tours are successfully completed even in the event of problems. To this end, you will be the contact person and interface for the drivers, our DSP (Delivery Service Partner) and our internal employees at the terminal.
  • You will be responsible for reporting live KPIs and providing access to DSP for our terminal staff as well as the rest of Operations.
  • In stakeholder management, you have an eye for the other party: You communicate praise, criticism, suggestions for improvement, process changes, etc. between the operations area and the DSPs. In doing so, you build a close partnership with the DSPs.
  • You coordinate the DSPs and their drivers in close cooperation with our dispatch team as well as with our terminal staff on site.

About you

  • You already have experience in DSP planning, ideally in the CEP industry in the last mile area.
  • Independence and self-organization characterize your work style - you do not need a meticulously timed work schedule to function.
  • You have strong communication skills, can argue your position and assert yourself, but at the same time do not lose sight of the perspective of your counterpart.
  • A structured analytical mindset, a quick understanding of strategic as well as operational challenges and solution-oriented action are among your strengths.
  • You can speak fluent German, English skills are an advantage

Why us?

  • Be part of something big - Together we're working to make the delivery experience more sustainable, easier and more flexible.
  • Startup mentality - flat hierarchies, open communication, great team events, short decision-making processes and plenty of room for your own ideas and participation.
  • With us, you can do the things you love - And create valuable impact for the company, the end customer and more sustainable logistics.
  • Sustainability is a top priority for us - We integrate sustainability not only on our mission but also in our everyday life.
  • Work-life balance is important to us - benefit from sports offers at the "Urban Sports Club", your own Swapfiets and regular team events.
  • You will find delivery green in the portfolio of international top VCs - We benefit from this through financing, support and consulting.


Become part of our fast growing company and proactively shape our expansion.

Simply send us your resume via our online portal. You can also upload a cover letter and relevant references if you want to tell us more about yourself!

We look forward to seeing you!

About us

We are working as a team to change the trend of increasing emissions on the last mile. And together we can do it! We believe that we all have to take responsibility. Sustainability concerns each and every one of us and together we want to create solutions to the biggest problem of our time. We dedicate our work to this mission. This is how we give meaning to work: Impact!

At Sendit.Green, we are committed to assessing every qualified person according to their abilities, regardless of age, ethnicity, sexual orientation, gender identity, disability status or religion.