What did you do before delivery green?
Before I had that one crucial call with @ Niklas Tauch last summer that moved me to embark on a new career path, I spent almost four years building and leading the Customer Service and Customer Happiness Departments at refurbed.
The idea of reducing e-waste, conserving resources and generating all-around positive customer experiences at the same time still makes a lot of sense to me today.
Before that, I gained customer service experience at H&M, Mercedes, and TNT Logistics, and I also once managed an H&M department in a store in a very oldschool way.
Describe your tasks at Liefergrün in one sentence:
I head up the Customer Happiness Departments.
The Customer Happiness Department ensures that Delivery Green customers are completely satisfied with our service.
What is your superpower?
For me, there are no obstacles that are not insurmountable.
Otherwise, I would say that I am very good at finding data-based and effective solutions to problems of all kinds and then implementing them at high speed. Speed is a key to success for me.
What's your biggest sense of accomplishment so far with delivery green?
The speed at which we became number 1 in the industry in terms of customer satisfaction. This all happened within a few months. This was only possible because we as a company had all laser-focused on our customers. That was unique.
Why startup and not corporate/consulting?
I love building things from scratch! Moving something big and breaking up old structures in the process is just extremely fun.
The spirit in a startup is also quite different. There's a lot of cohesion, close collaboration, and short decision-making paths. That's not the case in many corporations - silo thinking, trench warfare and change processes are demoralizing.