What did you do before delivery green?
Before I had that one crucial call with @ Niklas Tauch last summer that moved me to embark on a new career path, I spent almost four years building and leading the Customer Service and Customer Happiness Departments at refurbed.
The idea of reducing e-waste, conserving resources and generating all-around positive customer experiences at the same time still makes a lot of sense to me today.
Before that, I gained customer service experience at H&M, Mercedes, and TNT Logistics, and I also once managed an H&M department in a store in a very oldschool way.
Describe your tasks at Liefergrün in one sentence:
I head up the Customer Happiness Departments.
The Customer Happiness Department ensures that Delivery Green customers are completely satisfied with our service.
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What is your superpower?
For me, there are no obstacles that are not insurmountable.
Otherwise, I would say that I am very good at finding data-based and effective solutions to problems of all kinds and then implementing them at high speed. Speed is a key to success for me.
What's your biggest sense of accomplishment so far with delivery green?
The speed at which we became number 1 in the industry in terms of customer satisfaction. This all happened within a few months. This was only possible because we as a company had all laser-focused on our customers. That was unique.
Why startup and not corporate/consulting?
I love building things from scratch! Moving something big and breaking up old structures in the process is just extremely fun.
The spirit in a startup is also quite different. There's a lot of cohesion, close collaboration, and short decision-making paths. That's not the case in many corporations - silo thinking, trench warfare and change processes are demoralizing.
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