Rising e-commerce is having a major impact on courier, express and parcel services!
In the last ten years, the growth of sales in B2C e-commerce in Germany amounted to 279 percent (source: HDE). In 2020, e-commerce will additionally experience an extreme high due to the ongoing Corona pandemic! Rising sales in e-commerce are followed by rising sales for courier, express and parcel services.
Courier, express and parcel services in Germany already generated around 21 billion euros in 2019 (source: BIEK). Customer satisfaction with an online order is closely related to the delivery process (source: Capgemini Research Institute).
Can courier services meet the demands of today's customers?
We are convinced that every retailer and every online shop must offer a green delivery service!
Customer satisfaction in the last mile
While the number of orders placed is increasing, customers' e-commerce requirements are becoming more and more specialized. Courier services ensure that the ordered products survive the last mile, the last leg of the journey to the end customer. They also face the challenge of offering customers a flawless shopping experience. Delivery no longer has to be a smooth process. The demands on courier services have grown enormously. Today, customers expect courier services to offer tracking and tracing, environmentally friendly shipping, low prices, and delivery on the day of order or within a selectable time window!
The last mile is decisive for the purchase!
The sooner the better.
Online buying behavior has revolutionized in recent years. Amazon has become a pioneer in revolutionizing e-commerce. With the introduction of same-day and next-day delivery, Amazon has hit the mark and was the first company to recognize customer expectations of couriers. If there is a possibility to receive a product on the day of order, this has an impact on customers. Delivery time can make the difference between buying and not buying. In addition to same-day delivery, 48% of customers expect courier services and retailers to offer the option of a time window delivery (source: eft) and also the most sustainable option possible.
The mentality of customers has changed. Through digitalization, everything you need is just a click or a Google search away. Accepting from customers that it takes 3-5 days for their order to be delivered by courier is simply no longer in line with the times.
Liefergrün makes same-day delivery possible! With our solution, retailers and online stores can offer their customers same-day delivery by e-van or cargo bike, putting them one step ahead of German courier services.
time slot delivery
With time slot delivery, customers can determine the time of delivery themselves. They specify a time slot of two hours, for example, in which the delivery should take place. The time slot delivery of Sendit.Green avoids that parcels cannot be delivered because there is no one at the delivery location to accept the package.
Compensation should be the second choice in an emergency, avoidance the first.
Sustainability is also playing an increasingly important role for e-commerce customers. 56% of respondents said that sustainability would be the most important issue for them in last-mile delivery in the next three years (source: eft). While large German courier services focused on offsetting their emissions, delivery green avoids consuming emissions in the first place. This is because by using e-vans, no emissions are consumed in the first place for the delivery of parcels.
With the help of shipment tracking, the route and location of the package can be tracked. The delivery date can be arranged more precisely in terms of time. 42% of the customers surveyed said that this customer contact was the most important aspect of live tracking of their delivery over the last mile (source: eft).
The solution to the problem
Typical German courier services find it difficult to meet the increased demands of customers. Same-day delivery and time window delivery as well as sustainable delivery that does not use fuel-powered vehicles seem to be the central challenge of the future. We at Liefergrün are convinced that every retailer and every online store must offer a sustainable and flexible delivery service in order to achieve maximum customer satisfaction.
Delivery Green combines sustainable delivery by cargo bike with same-day delivery or desired time window delivery with the most up-to-date shipment tracking. Through our software, on the one hand, existing local delivery fleets are digitized and automated. On the other hand, retailers and online stores are connected to our ecosystem with delivery fleets using the latest technologies. With just one click to a sustainable, customer-friendly and individual delivery!
If you want to finally meet the expectations of your customers on the last mile, then simply contact us. here.